FREQUENTLY ASKED QUESTIONS

Ordering & Payment


A: Browse our collection at www.shopfay.pk, select your items, and proceed to checkout. Enter your details, choose a payment method, and confirm your order.

A: We accept credit/debit cards, bank transfers, JazzCash, EasyPaisa, and cash on delivery (COD) within Pakistan.

A: Yes! We use SSL encryption and trusted payment gateways to ensure your data is protected.

Shipping & Delivery

A: We ship across Pakistan. International shipping is currently unavailable.

A: Orders are processed within 1-3 business days and typically arrive within 3-7 days (depending on your location).

A: Yes! Once dispatched, you’ll receive a tracking number via email/SMS.

You can track your order here.

Returns & Refunds

A: Contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund.

A: Email us within 14 days of delivery for a return authorization. Items must be unworn, with tags and original packaging.

 

A: Refunds are processed within 5-7 business days after we receive your return.

Product & Sizing

A: We strive for accuracy, but slight variations may occur due to screen settings.

A: Yes! Check individual product pages for sizing charts. For personalized advice, DM us on Instagram or email [email protected].

 

A: Our herbal soaps and creams use natural ingredients, but we recommend patch-testing first.

Contact & Support

A: Email us at [email protected] or message us on Instagram/Facebook. We respond within 24 hours.

A: Absolutely! Share your event/wardrobe needs, and we’ll suggest perfect pieces.